Q1: What's your warranty period?
2-year warranty period for laser marking machine and 1-year for laser cleaning machine. Technical supports and services are life-time available (warranty of the laser source depends on its brand and category).
Q2: What is your after-sales service?
24-hour online service, with video instruction & guidance and technical training, which are lifelong available for free. Any repairing or replacing under warranty terms will be at free of charge, and the freight shall be borne by customer. Our company can also provide door-to-door service if required.
If there’s a quality failure with the laser source within three months after receiving the goods, it will be replaced at free of charge, and our company will bear 50% of the freight (only available for agents).
Q3: What technical support can be provided?
24-hour online technical support are provided, such as Q & A, equipment operation, maintenance, replacement and other operation guidance. Besides, pre-sale testing, on-site demonstration, automatic processing resolution, etc. are also available.
Q15: What qualifications does your company possess?
We are a certified national high-tech enterprise, "MRJ-LASER/迈锐捷" are the national registered trademark. The company owns 10 patent certifications, of which the core technology were applied for patent protection in Europe, the United States and China. CE and FDA are granted for all our product series.
Q16: What are your advantages over all the competitors?
♦ Our company has been engaged in laser industry for 12 years. With first-class R&D team, we focus on customizing and intelligent laser marking/cleaning/ welding etc. solutions, combining with deep research in laser source, control software, scanning galvanometer, automatic processing etc.
♦ There are more than 30 engineers serving our customers, including mechanical designer, mechanicians, software programmer, electrical engineer, laser process engineer, automation engineer, etc. to provide optical design, appearance design, software development, new application development and other R&D support.
♦ Unique new products are launched to the market with patent rights every year.
♦ For special applications and customization needs, customers shall be invited to China to process cooperative research and development with our R&D team.
♦ Focus makes us professional, and always endeavoring to do still better. Focusing decades of experience and resources on laser cleaning and laser marking solutions enables us to get better technical support and lower production cost, as well as more comprehensive pre-sale and more active and thoughtful after-sale service and makes us more professional in laser cleaning subdivision field. The strongest comprehensive strength: with core laser control technology, it can be customized and developed in all aspects.
Q17: Can you provide customized services or laser processing automation solutions?
Our company is specialized in customizing and intelligent laser marking/cleaning solutions. Our professional R&D team will provide you with a full set of customizing services such as optical path, machinery, circuit control, automation, software and hardware systems.
Q18: In which countries do you have agents?
At present, our products have been sold to more than 50 countries around the world, and we have agents in 15 countries around the world. For the specific distribution, please consult the relevant sales managers.
Specific agent countries: Germany, Italy, France, Finland, Norway, Slovakia, Czech Republic, Sweden, Denmark, Iceland, Estonia, Latvia, Lithuania, Hungary, Chile, South Korea, South Africa, United Arab Emirates, Indonesia, Canada.
Q19: Can I represent your products?
Yes, absolutely. For agents, our company will provide comprehensive cooperation and support. We have two types of agency: exclusive agency and non exclusive agency.
If you are interested in representing our products, please contact the relevant sales manager for further cooperation plan.
